Privacy Policy.
1. Introduction
Polar Tint (“Polar Tint”, “we”, “us”, “our”) operates polartint.com and its location subdomains (henderson.polartint.com, summerlin.polartint.com, springvalleyranch.polartint.com, parkernorth.polartint.com, and future locations). This Privacy Policy explains how we collect, use, and protect information from visitors and customers.
By using polartint.com or any Polar Tint location subdomain, you agree to the terms below.
2. Information we collect
Information you provide
- Contact information (name, phone, email) you submit through location-subdomain lead-generation forms, chat receptionist conversations, or in person at a Polar Tint location.
- Service inquiries — details about the vehicle, property, or commercial application you’re asking about.
- Hiring information — resume, role of interest, and contact information submitted through Polar Tint hiring forms.
Information we collect automatically
- Usage data — pages visited, time on site, referring URL, device type, and approximate location (country/region, not precise).
- Cookies and similar technologies — see our Cookie Policy.
3. How we use information
- Respond to your inquiry and book service at the closest Polar Tint location.
- Confirm install warranty records in the Polar Tint network database.
- Improve our website and customer experience.
- Send service follow-ups, satisfaction surveys, and (with consent) periodic Polar Tint updates.
- Send appointment confirmations, appointment reminders, and post-service review requests by text message to customers who have opted in (see Section 4a, “Text Messaging Program,” below).
4. How we share information
We do not sell personal information. We share with:
- The Polar Tint location handling your inquiry (e.g., if you submit a form on henderson.polartint.com, your information is routed to that location’s team).
- Service providers who help us run the website, host data, and manage communications (e.g., our marketing platform vendor).
- Legal authorities when required by law (e.g., subpoena).
No mobile opt-in data is shared for marketing purposes. Text messaging originator opt-in data and consent (i.e., your phone number and your agreement to receive text messages from Polar Tint Henderson or any other Polar Tint location) will not be shared with any third parties for marketing or promotional purposes, under any circumstance. The categories of sharing described above exclude text messaging originator opt-in data and consent.
4a. Text Messaging Program
If you provide your phone number when booking a service appointment or requesting a quote through a Polar Tint location’s website or in-shop intake process, you may receive text messages related to that appointment or quote, including confirmations, reminders, and post-service review requests.
- Consent: You opt in by providing your phone number during booking, quote requests, or in-shop intake, where you are informed you will receive text updates about your appointment.
- Message frequency: Varies based on your appointment activity.
- Message and data rates may apply.
- Opt-out: Reply STOP at any time to stop receiving text messages. You will receive a one-time confirmation that you have been unsubscribed, and no further messages will be sent unless you opt in again.
- Help: Reply HELP for assistance, or contact your nearest Polar Tint location through its location subdomain.
- Carriers are not liable for delayed or undelivered messages.
5. Data retention
We retain customer information as long as necessary to honor warranty claims (the Lifetime Polar Tint Promise can last for years), provide ongoing service, comply with tax/legal obligations, or resolve disputes. Hiring information is retained for 1 year unless you become a Polar Tint employee.
6. Your rights
Depending on your state of residence, you may have rights to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion (subject to warranty/legal retention requirements).
- Opt out of marketing communications.
- Restrict or object to certain processing.
To exercise these rights, contact your local Polar Tint location directly — see the locations page.
7. Children
polartint.com is not directed at children under 13. We do not knowingly collect information from children under 13. If you believe a child has provided information, contact us and we will delete it.
8. Security
We use industry-standard security practices to protect information — encrypted connections (HTTPS), secure form handling through our marketing platform vendor, and limited access controls on customer data.
9. Changes to this policy
We may update this Privacy Policy. Material changes will be noted on this page with an updated date.
10. Contact
For questions about this Privacy Policy, contact your nearest Polar Tint location through its location subdomain, or visit the locations page.